Shipping policy
Shipping Policy for FlexFactor
At FlexFactor, we are committed to providing a seamless shopping experience, which includes efficient and reliable shipping. Below are the details of our shipping policy to help you understand how we handle deliveries.
Processing Times
- Orders are processed within 1-2 business days of payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-9 business days.
- International Shipping: Delivery times vary by destination and typically take 7-14 business days.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free standard shipping is available for orders over $50 (for domestic customers only).
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
- Please allow up to 24 hours for tracking information to update after receiving the tracking number.
International Orders
- Customers are responsible for any customs fees, taxes, or duties applicable to their country.
- We recommend checking with your local customs office for more details about potential charges before placing your order.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. FlexFactor is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact our customer service team at hello@flexfactor.com with your order details.
- We will work with the carrier to resolve the issue promptly.
Contact Us
If you have any questions about your shipment, feel free to reach out to us at hello@flexfactor.com. Our team is here to help!
Thank you for choosing FlexFactor! We look forward to delivering quality products right to your doorstep.